- 1 Emergency Drain And Plumbing, Llc
- 2 Michigan Power Rodding
- 3 Carter’s Plumbing Of Bloomfield Hills
- 4 Roto-rooter Plumbing & Water Cleanup
- 5 Roto-rooter Plumbing & Water Cleanup
- 6 Aaron’s Plumbing
- 7 Roto-rooter Plumbing & Drain Services
- 8 Roto-rooter Plumbing & Water Cleanup
- 9 Roto-rooter Plumbing & Water Cleanup
- 10 Cregger Plumbing Heating & Cooling
Top 10 Best Emergency Plumbers In Michigan – Last Month i call Roto-Rooter Plumbing & Water Cleanup, Ticket number was 2231034. I submitted a request for service to unclog a basement drain via their website for 9/1/2020. I received a confirmation email at 7:49 pm on 8/31/2020 that the tech would be there on 9/1 in-between 12pm-4pm. At 3:32 pm the day of the service, i called their office to get an eta as it was getting close to 4pm and i had not heard from roto-rooter. The person on the other end explain that the tech was backed up on the other job and would be on their way after that job. Fine, these thing happen. At 5:27pm, i called the number again to get an update on when the new eta would be of the tech. Again, they did not have an updated eta. At 6:40pm, someone from their office finally called me to inform me that their tech would not make it and they would send someone first thing in the morning as this was a “high” priority. The window of service was scheduled for 8 am -12 pm for 9/2/2020. At 9:57 am, i received a called from them the tech was on his way to my house and should be there within a half hour. When the tech never arrived, i called the office at 11:02 am to see what happened with the tech. The person on the phone said “oh, the tech was called back to the office and should be on his way.” no one thought to give me a curiosity call to explain the delay since my job was a “high priority” but was treated as anything but. The tech finally arrived around 11:50 am to my house. I unlocked my side door and open up the way to go into the basement and waited on the tech to get his notepad, put his mask and gloves on, etc. The very first thing he said to me was “there is a $99 travel fee before i can do anything.” not, sorry for the multiple delays and inconvenience but money first! you can imagine my surprise as first, there wasn’t anything notifying me when i schedule the appointment there was now a travel fee. 2nd, as roto rooter tied up 2 of my days because of their delays, you would think my “high priority” job and a repeat customer, they would waive the fee gladly as they basically missed 2 appointment windows. I understand fees but when you act in unprofessional and inconvenient manner and then expect the customer to pay you added fees for that inconvenience, then there is something seriously wrong with your business model. The tech said he would called his supervisor to go over the fee. I asked the tech if they would be willing to waive the fee, he shock his head to indicate no and if i wanted to speak with his supervisor. I told him no thanks and that i would write a bad review on their unprofessional-ism. I’ve had them do jobs for me in the past and was never this bad. But moving forward, no thanks to roto-rooter..
A professional company should have an informative website with information regarding the services they provide, business hours, areas they serve and whether they offer emergency services. Safety, professionalism, and diligence is part of what you should expect from a plumbing company. When you engage a professional company to accomplish your plumbing work, they’ll execute the work with passion at a good price. So when next you need plumbing services, use the hints that are stated above and you will get yourself a reputable plumber without much stress.
So that’s all of our recommendation for Emergency Plumbers in Michigan, we hope it helps you in making decision.